Is this only for local service businesses?
No. Local service businesses are an important example, but the workflow can help small businesses that rely on customer calls and need a simpler way to collect requests.
Missed-call text-back
Missed-call text-back for small businesses
When your team is helping a customer, on a job, or simply away from the phone, a missed call should still have a clear next step.
Get started with CatchVaHow it works
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A business misses a customer call.
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When the unanswered call reaches CatchVa, it can start playing a recorded greeting created by the business. A standard greeting is available when a custom recording is not used.
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As the greeting starts, CatchVa immediately sends a prebuilt text-back that the business can customize with its own wording and optional public lead-page link.
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The caller can reply directly by text with what they need, or use the optional lead page. CatchVa organizes the request as a lead and can send owner alerts by email and SMS.
Common questions
Does CatchVa answer live calls?
No. CatchVa is a missed-call workflow. It can play the business's recorded greeting before the call ends, then immediately sends the business's text-back.
Does a customer have to use the lead page?
No. A customer can simply reply to the CatchVa text with what they need. The business can also include its lead-page link when it wants to collect more details or offer booking.
Can a business customize the text-back?
Yes. CatchVa provides a prebuilt text-back, and the business can customize its message and optional lead-page link.
Explore CatchVa plans and features
Review the Starter and Pro plans to see which customer communication and scheduling features fit your business.
View features and plansFAQ
How much does missed-call text-back cost?
Missed-call text-back is included on every plan. Starter is $47/month and Pro is $97/month. The Team plan is coming soon.
What does Starter include?
Starter is $47/month and uses CatchVa's shared number. It includes missed-call text-back, a custom recorded missed-call greeting, a lead inbox, customer replies, owner email and SMS alerts, one public lead page, SMS template customization, CatchVa call-forward setup, and basic performance reporting. Booking is not included on Starter.
What does Pro include?
Pro is $97/month and uses CatchVa's shared number. It includes everything in Starter. Lead-page appointment booking, appointment reminders, automated lead follow-ups, automated Google review requests, and after-hours text-back are Pro. Pro also includes a lead pipeline with notes, tasks, and history.
Is there a free trial?
Starter and Pro each include a 7-day free trial for new customers, card required. A returning business that has already paid for CatchVa does not get a second free trial. The Team plan is coming soon.
What happens when a customer texts STOP?
Reply STOP to opt out. CatchVa stops texting that phone for the business the STOP was attributed to, and that opt-out stays until the customer replies START to the same business. A STOP for one business does not stop texts from a different business. On the shared number, if a STOP cannot be tied to one business, CatchVa opts out each business on that number that already has a lead for the phone and does not create a lead for the others. Reply HELP for help.