Terms of Service

Last updated: September 26, 2026

CatchVa provides missed-call text-back, customer request, and follow-up tools for local service businesses. By using CatchVa, businesses agree to use the service lawfully and only with appropriate consent from customers who contact them or request service.

Business Communications and Responsibilities

A business user who activates CatchVa confirms they are authorized to act for that business and authorizes CatchVa to send operational account notices and customer-lead notifications to the business email address and phone number configured in the account.

Each participating business is responsible for the accuracy of its contact information and for using customer information and messaging features lawfully, including obtaining any consent required for its customer communications. A business's agreement with CatchVa does not replace any consent required from that business's customers.

SMS Program Terms

When you submit a request through a CatchVa-powered form or call a participating business, you may receive text messages from that business or CatchVa related to your request. Messages may include missed-call replies, service follow-up, scheduling, reminders, and customer-care updates. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of future text messages from that business. Reply HELP for help. Consent to receive SMS messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how CatchVa handles mobile information and SMS consent data.

Contact

For questions about these terms, contact the business you submitted a request to or contact CatchVa support at support@catchva.com.