Privacy Policy
Last updated: October 2, 2026
CatchVa ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we handle personal information collected through CatchVa-powered web forms, lead pages, missed-call workflows, and communication systems used by local service businesses.
Information We Collect
We collect information you provide directly when submitting a service request, including your name, email address, phone number, appointment details, and request details. We may also collect call, message, consent, and communication records needed to provide CatchVa services.
How We Use Your Information
We use the collected information to facilitate service requests, notify participating businesses, deliver missed-call text responses, send appointment reminders, respond to support inquiries, manage customer communications, maintain consent and opt-out records, prevent abuse, and operate CatchVa.
Website Analytics
We use Google Analytics to understand how visitors find and use the CatchVa website, such as pages viewed, navigation interactions, and whether a visitor begins or completes a subscription flow. Google Analytics may process device, browser, and usage information. We use this information to improve our website and marketing, and we do not send names, email addresses, phone numbers, or other form entries to Google Analytics. You can limit analytics cookies through your browser settings.
Sharing With Participating Businesses and Service Providers
When you submit a request through CatchVa, the information you provide is shared with the participating business you contacted so that the business can respond to your request.
We may use service providers such as hosting, database, email, payment, and messaging providers to operate CatchVa. These providers may process information only as needed to provide services on our behalf, maintain records, prevent abuse, or comply with law.
Mobile Information Sharing & Privacy Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates. Mobile phone numbers, SMS opt-in data, and SMS consent records will not be sold, rented, or shared with lead generators, third parties, or affiliates for marketing or promotional purposes.
Text Messaging
If you opt in to receive text messages from CatchVa or a participating business, you may receive messages related to your service request, including missed-call replies, follow-up messages, scheduling messages, appointment reminders, and customer-care updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for help, or email support@catchva.com. Consent to receive text messages is not a condition of purchase.
Contact
For privacy questions, contact CatchVa support at support@catchva.com.