Does a customer have to use a CatchVa lead page?
No. The customer can reply directly to the CatchVa text. The public lead page is optional and can be useful when the business wants to collect structured details or offer appointment booking.
Customer text replies
Customer replies by text for small businesses
When a customer calls at a busy moment, they should not have to wait for a callback or complete a form just to explain what they need.
Get started with CatchVaHow it works
- 1
A business misses a customer call and CatchVa sends its text-back immediately as the business greeting starts.
- 2
The customer can simply reply to that text with a request, question, preferred time, or other relevant detail.
- 3
CatchVa records the customer response in the business's lead workflow and can alert the owner by email and SMS.
- 4
The business can review the request and follow up. Starter and Pro owners can use the customer reply inbox; Team businesses use shared customer conversations with employee identity and assignment controls.
Common questions
Can a business reply to the customer?
Yes. Starter and Pro owners can reply through the customer reply inbox after the customer has started a CatchVa SMS conversation. Team businesses use shared customer conversations, where replies identify the employee.
Can a business start a new text conversation with any phone number?
No. CatchVa limits dashboard replies to an existing customer conversation, and customers who opt out cannot receive further SMS messages.
Explore CatchVa plans and features
Review the Starter and Pro plans to see which customer communication and scheduling features fit your business.
View features and plans