Customer follow-up

Automated customer follow-up for small businesses

A first response is only the start of a customer conversation. Follow-up should remain organized without taking attention away from the work in front of you.

Get started with CatchVa

How it works

1
A caller's request is captured as a lead.
2
The business reviews the request and chooses the appropriate next step.
3
Eligible Pro businesses can use automated follow-ups to ask whether a lead still needs help, wants a time, or needs a quote.
4
After a lead is marked won, Pro can send an automated Google review request when the business has configured its review link.

Common questions

Can CatchVa send review requests?

Eligible Pro businesses can configure automated Google review requests after a lead is marked won.

Can a business control its follow-up?

The workflow is designed for the business to decide which customer communication and scheduling options fit its process.

Explore CatchVa plans and features

Review the Starter and Pro plans to see which customer communication and scheduling features fit your business.

View features and plans